BUZZYTOWN

A Service of Veteris Foods Private Limited

 

VENDOR REGISTRATION AND PLATFORM USAGE

TERMS AND CONDITIONS

 

Version 2.0  |  May 2026  |  DPDPA 2023 Compliant

 

IMPORTANT NOTICE Please read this Agreement carefully before registering as a vendor on the Buzzytown platform. By submitting your registration form, paying any registration fee, or by using the Buzzytown platform in any manner, you agree to be bound by the terms of this Agreement. If you do not agree to these terms, do not register or use the platform.

 

Registered Office:

Veteris Foods Private Limited

Veteris Foods Private Limited, Mumbai, Maharashtra, India

GST: 27AAICV2778B1Z6  |  Email: buzzytownin@gmail.com

 

 

In this Agreement, the following terms shall have the meanings set out below unless the context otherwise requires:

 

1.1.  "Agreement"

means these Vendor Registration and Platform Usage Terms and Conditions, including all Schedules and any amendments notified by Buzzytown from time to time.

1.2.  "Buzzytown" or "Platform"

means the neighbourhood discovery platform owned and operated by Veteris Foods Private Limited, accessible via the web application at app.buzzytown.in and any associated digital channels including but not limited to WhatsApp Business accounts and social media channels operated under the Buzzytown brand.

1.3.  "Company"

means Veteris Foods Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Veteris Foods Private Limited, Mumbai, Maharashtra, India (CIN to be inserted).

1.4.  "Cluster"

means a geographically defined neighbourhood zone as designated by the Company from time to time, currently including Cluster 1 covering the Sewri-Dadar area of Mumbai.

1.5.  "Vendor" or "You"

means any individual, sole proprietor, partnership, company, or other legal entity that registers on the Buzzytown platform to offer goods or services to Residents, whether as a resident vendor operating from within the Cluster or as a non-resident vendor operating from outside the Cluster.

1.6.  "Resident Vendor"

means a Vendor who is also a resident of a building within the Cluster, providing goods or services to residents of clusters where Buzzytown operates.

1.7.  "Non-Resident Vendor"

means a Vendor who provides goods or services to Residents but does not reside within the Cluster.

1.8.  "Resident"

means a resident of a building within a designated Buzzytown Cluster who is registered on the Platform.

1.9.  "Vendor Profile"

means the listing created for a Vendor on the Platform containing information including but not limited to the Vendor's name, business name, category of goods or services, contact details, operating hours, service areas, and any reviews or ratings submitted by Residents.

1.10.  "Registration Fee"

means the one-time fee payable by a Vendor for initial registration on the Platform, the quantum of which is communicated to the Vendor at the time of registration and is subject to revision by the Company upon notice.

1.11.  "Renewal Fee"

means the annual fee payable by a Vendor to continue their listing on the Platform to be searchable and to avail of promotional services including but not limited to posts on Buzzytown WhatsApp groups and Instagram channels.

1.12.  "Visibility Report"

means the periodic report provided on request by the vendor by Buzzytown to Vendors, detailing metrics including profile views, number of times the Vendor's contact details were accessed by Residents, and such other analytics as the Company may determine from time to time as and when this service and these analytics are started. Note, the Visibility report feature has not started yet. It will also initially be available only on request.

1.13.  "Ask Buzzy"

means the conversational search feature of the Buzzytown Platform through which Residents search for vendors and services.

1.14.  "Review"

means any rating, feedback, or written comment submitted by a verified Resident regarding a Vendor's goods or services.

1.15.  "Personal Data"

has the meaning assigned to it under the Digital Personal Data Protection Act, 2023 ("DPDPA") and includes any information that identifies or can identify a natural person.

1.16.  "Intellectual Property Rights"

means all patents, trademarks, service marks, trade names, copyrights, database rights, design rights, domain names, know-how, trade secrets, and all other intellectual property rights whether registered or unregistered subsisting anywhere in the world.

1.17.  "Force Majeure Event"

means any event beyond the reasonable control of a party including acts of God, pandemic, epidemic, earthquake, flood, war, riot, civil unrest, government action, internet or telecommunications failure, or any other event that could not have been reasonably foreseen or prevented.

 

 

2. Eligibility and Registration

2.1.  Eligibility

To register as a Vendor on the Buzzytown Platform, you must: (a) be at least 18 years of age; (b) have legal capacity to enter into a binding contract under the Indian Contract Act, 1872; (c) be operating a lawful business or trade; (d) hold all licences, permits, and registrations required by applicable law to provide your category of goods or services; and (e) have been referred to Buzzytown by a verified Resident or an existing verified Vendor, or be accepted at the sole discretion of the Company.

2.2.  Referral requirement

Buzzytown operates a referral-based verification model. Every Vendor must be referred by at least one verified Resident of the Cluster or an existing verified Vendor. The referring Resident or Vendor does not assume any legal liability for the actions of the referred Vendor but acknowledges that a false or misleading referral may result in removal of the referring party's own Buzzytown points and privileges.

2.3.  Registration information

You agree to provide accurate, complete, and current information at the time of registration, including but not limited to: full legal name, business name (if applicable), GST number (if registered), contact number, category of goods or services, operating hours, service area, and any other information required by the Company. You undertake to promptly update this information whenever it changes. Providing false or misleading information is grounds for immediate termination of this Agreement without refund.

2.4.  Verification and approval

Submission of a registration application does not guarantee listing on the Platform. The Company reserves the sole and absolute right to approve or reject any Vendor application without assigning reasons. Approval may be subject to document verification, in-person verification, or any other process the Company deems appropriate. The Company's decision in this regard shall be final and binding.

2.5.  Vendor category

At the time of registration, Vendors will be classified as either Resident Vendors or Non-Resident Vendors. Different terms, fees, and visibility rules may apply to each category. The Company reserves the right to reclassify a Vendor if the circumstances of registration change.

 

3. Fees and Payment

3.1.  Registration Fee

Upon approval of your Vendor application, you shall pay the applicable Registration Fee as communicated by the Company. The Registration Fee is a one-time, non-refundable fee payable in advance of your Profile going live on the Platform. Payment of the Registration Fee does not guarantee any specific level of visibility, enquiries, or sales.

3.2.  Annual Renewal Fee

To maintain your listing on the Platform in a searchable manner after the initial registration period (typically 12 months from the date of Profile activation), you shall pay the applicable Renewal Fee within 30 days of the renewal date. Failure to pay the Renewal Fee by the due date will result in residents being unable to refer your profile, any posts from your profile on any Buzzytown platforms and no support from Buzzytown on any of its services. Your Profile will remain searchable by residents on the website/ web-app for a time being. Your Profile can be removed from the Platform permanently after a duration of 6-12 months unless agreed otherwise in writing. The Company shall notify you of the upcoming renewal via WhatsApp and/or email at least 30 days in advance.

3.3.  Fee revisions

The Company reserves the right to revise Registration Fees and Renewal Fees at any time upon giving 30 days written notice to the Vendor. Revised fees shall apply from the next renewal cycle.

3.4.  Mode of payment

All fees shall be paid through the payment link provided by the Company via WhatsApp or email. The Company does not accept payments via personal UPI accounts, cash, or any channel not expressly authorised by the Company. Any payment made through an unauthorised channel will not be recognised and the Company shall bear no liability for such payments.

3.5.  GST and taxes

All fees are exclusive of applicable Goods and Services Tax (GST) and any other taxes levied by law. The Company will issue a valid GST invoice within 30 working days of receipt of payment. The Vendor is solely responsible for all taxes applicable to their own business and income arising from transactions with Residents.

3.6.  No refund policy

All fees paid to the Company are non-refundable except in the following specific circumstances: (a) the Company has not activated your Vendor Profile within 30 days of receiving full payment despite receiving complete and accurate registration information from you; or (b) the Company terminates this Agreement for reasons not attributable to any breach by the Vendor. In all other circumstances, including where the Vendor voluntarily withdraws from the Platform or where the Agreement is terminated due to Vendor breach, no refund shall be made.

 

 

4. Vendor Representations and Warranties

By registering on the Platform and at all times during the subsistence of this Agreement, you represent and warrant to the Company that:

•       You are duly authorised to enter into this Agreement and the performance of your obligations hereunder does not violate any law or any agreement to which you are a party.

•       All information provided to the Company is true, accurate, complete, and not misleading in any material respect.

•       You hold all licences, permits, approvals, and registrations required under applicable Indian laws to provide the goods or services listed on your Vendor Profile, including but not limited to: FSSAI licence (for food vendors), Municipal corporation trade licence, GST registration (if turnover threshold is met), Shop and Establishment Act registration, and any other sector-specific licence or permit.

•       Your goods and services comply with all applicable quality, safety, and labelling standards under Indian law including but not limited to the Bureau of Indian Standards Act, 2016, the Legal Metrology Act, 2009, the Food Safety and Standards Act, 2006, and the Consumer Protection Act, 2019.

•       You do not have any pending criminal proceedings or convictions that relate to dishonesty, fraud, or any offence that would reasonably affect your suitability to serve Residents.

•       You will not engage in any practice that is false, misleading, deceptive, or unfair to Residents, as defined under the Consumer Protection Act, 2019.

 

5. Standards of Service

5.1.  Service quality

You shall provide your goods and services to Residents to a standard that is consistent with or better than what is represented in your Vendor Profile. Any material decline in service quality as evidenced by Reviews or Resident complaints shall constitute a breach of this Agreement.

5.2.  Availability and accuracy

You shall ensure that the information in your Vendor Profile, including your operating hours, service area, and availability, is kept accurate and current at all times. If you are unavailable for any period, you shall notify the Company promptly. The Company bears no liability for Resident complaints arising from inaccurate information on your Profile.

5.3.  Active today feature

Where the Platform offers a feature allowing Vendors to indicate they are actively serving in a specific building on a given day, you shall only activate this status when you are genuinely available to provide your goods or services. Misuse of this feature to attract Resident attention without genuine availability is a breach of this Agreement.

5.4.  Seasonal availability

You shall respond within 7 days to any communication from the Company requesting you to update your Profile in advance of a known seasonal demand period (such as summer camps before April, AC servicing before summer, or catering before festivals). Non-response does not affect the validity of this Agreement but may result in your Profile being less prominently featured during peak seasons.

5.5.  WhatsApp responsiveness

Where you have opted to receive enquiries or notifications via WhatsApp, you shall endeavour to respond to Resident enquiries within a reasonable time. The Company makes no guarantee that Residents will use WhatsApp to contact you and bears no liability for missed connections or lost business.

5.6.  Prohibited conduct

You shall not, directly or indirectly:

•       Deliberately avoid or circumvent the Platform’s visibility or review system. For clarity, all transactions and payments between Vendors and Residents are direct and are not processed through the Platform. Vendors may engage with Residents and accept payments through any lawful channel of their choosing. However, Vendors shall not take any action whose primary purpose or intent is to prevent a Resident from leaving a genuine Review or to remove themselves from the Platform’s visibility and accountability framework while continuing to benefit from Resident introductions made through the Platform.

•       Offer or accept any form of consideration in exchange for a favourable Review or for the suppression or removal of an unfavourable Review.

•       Contact Residents for any purpose other than the fulfilment of a specific service enquiry or booking made by the resident through the Platform.

•       Use Resident contact details obtained through the Platform for marketing, spam, or any unsolicited communication.

•       Represent yourself as being affiliated with, endorsed by, or employed by Buzzytown or the Company.

•       Engage in price gouging, overcharging, or any practice that a reasonable person would regard as exploitative of Residents.

•       Employ child labour or engage in any practice prohibited under Indian labour law.

•       Discriminate against Residents on the basis of religion, caste, gender, disability, or any other protected characteristic.

 

 

6. Review System

6.1.  Resident Reviews

Residents may submit Reviews of your goods and services through the Platform after having accessed your contact details or engaged your services. The Company does not guarantee the accuracy or fairness of any Review but takes reasonable steps to ensure Reviews are from verified Residents of the relevant Cluster.

6.2.  Minimum review threshold

Your overall rating score will only be displayed publicly on your Vendor Profile once you have received a minimum of one (1) Reviews. Prior to reaching this threshold, individual Reviews may be visible but no aggregate rating score will be displayed. You may ask to make this review invisible till 3 reviews are achieved. This is designed to protect Vendors from undue reputational harm from a single Review. In order to do this, you need to write to buzzytown.in@gmail.com with the details of the review you want hidden till the time you receive 3 reviews from verified residents in the cluster. Note, Buzzytown is not obligated to put your reviews in invisible mode, but where possible, support will be given. In the case of sensitive categories, Buzzytown may continue to show the resident review even if there is only a single review on the vendor profile.

6.3.  Vendor right of reply

You have the right to post one (1) official reply to each Review submitted on your Profile. Your reply must be professional, factual, short and not contain any offensive, defamatory, or threatening content. The Company reserves the right to remove any Vendor reply that violates this condition. Your right of reply does not constitute grounds for the removal of a genuine Review.

6.4.  Review authenticity

The Company takes reasonable steps to verify that Reviews are submitted by Residents who have genuinely accessed your services. However, the Company does not guarantee the absolute authenticity of every Review. If you believe a Review is false, malicious, or submitted by a non-Resident, you may submit a formal dispute to the Company in accordance with Clause 8.

6.5.  No manipulation of Reviews

Any attempt by the Vendor to manipulate the Review system — including but not limited to requesting positive Reviews in exchange for discounts, incentivising removal of negative Reviews, or creating false Resident accounts — constitutes a serious breach of this Agreement and shall result in immediate termination without refund, in addition to any legal remedies available to the Company.

6.6.  Vendor health score

The Company maintains an internal Vendor health score based on metrics including Profile views, contact detail access, Review frequency, and Resident engagement. This score is not displayed publicly but is used by the Company for internal ranking and platform management purposes. The Vendor acknowledges that the Company may use this score to determine placement, visibility, and continued listing on the Platform.

 

7. Visibility Reports

7.1.  Monthly reports

After the launch of the web-app (Expected in Sept / Oct 2026), the Company may, at your specific request in writing provide you with a monthly Visibility Report via WhatsApp on calendar month, detailing the key metrics of your Profile's performance in the preceding month. The Visibility Report is provided in good faith and is indicative only. The Company does not warrant the absolute accuracy of any metric in the Visibility Report. The report is shared on request in writing by the vendor. The company may also share reports of a few vendors voluntarily at its discretion.

7.2.  No guarantee of performance

The Visibility Report is an informational tool only. Nothing in the Visibility Report or in this Agreement constitutes a guarantee of any specific number of views, enquiries, leads, or revenue. The Company's obligation is to maintain your Profile on the Platform and to take reasonable steps to make it discoverable to Residents — not to guarantee any commercial outcome.

7.3.  Report disputes

If you believe there is a material inaccuracy in a Visibility Report, you must raise this in writing within 15 days of receipt of the Report. The Company shall investigate and respond within 30 working days. This is your sole remedy in respect of Visibility Report inaccuracies.

 

8. Grievance Redressal

8.1.  Vendor grievances

If you have a grievance relating to your listing, a Review, a Visibility Report, or any other matter arising under this Agreement, you shall submit your grievance in writing via email to buzzytownin@gmail.com with the subject line 'Vendor Grievance — [Your Business Name]'.

8.2.  Response timelines

The Company shall acknowledge receipt of your grievance within 72 hours (excluding Sundays and public holidays) and shall endeavour to resolve or respond substantively to your grievance within 15-30 working days of receipt. Complex grievances may require additional time, in which case the Company shall notify you of the expected resolution timeline.

8.3.  Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company shall designate a Grievance Officer whose name and contact details shall be published on the Platform. The Grievance Officer shall be responsible for acknowledging and resolving grievances.

8.4.  Escalation

If you are not satisfied with the resolution of your grievance after following the process in Clause 8.1 and 8.2, you may escalate the matter to the Company's senior management via registered post to the Company's registered address. The Company will endeavour to resolve escalated grievances within 30 days.

 

 

9. Collection and Use of Vendor Data

9.1.  Data collected

By registering on the Platform, you consent to the Company collecting and processing the following categories of data: (a) Identity data: your full name, business name, photographs; (b) Contact data: mobile number, email address, business address; (c) Business data: category of goods or services, operating hours, service area, slot availability, pricing; (d) Financial data: payment records (amount and date only — no card or account details are stored by the Company); (e) Performance data: Profile views, contact access counts, Review data, Visibility Report metrics; (f) Communication data: WhatsApp message interactions with the Company's official business number.

9.2.  Purpose of processing

Your data is processed by the Company for the following purposes: (a) to create and maintain your Vendor Profile on the Platform; (b) to make your Profile discoverable to Residents through Ask Buzzy, Buzzytown website and other Platform features and on the Buzzytown social media; (c) to generate and deliver Visibility Reports when this is started; (d) to send you seasonal notifications, renewal reminders, and operational communications; (e) to calculate your internal Vendor health score for Platform management purposes; (f) to comply with applicable legal requirements; and (g) to improve the Platform and its features.

9.3.  Legal basis for processing

The Company processes your data on the basis of: (a) contractual necessity — processing is required to perform this Agreement; (b) your consent given at registration; and (c) legitimate interests of the Company in operating and improving the Platform, to the extent permitted under the Digital Personal Data Protection Act, 2023.

 

10. Disclosure of Vendor Data to Residents

10.1.  What is shared with Residents

By registering on the Platform, you expressly consent to the Company displaying the following information on your Vendor Profile to verified Residents: your business name, category of goods or services, contact mobile number, your email address, operating hours, service area, availability status (including active-today status where applicable), and Reviews and ratings submitted by Residents and a summary of keywords that represent your product or service derived from your profile pages, your communication with Buzzytown and reviews shared by residents.

10.2.  What is NOT shared with Residents

The Company shall not share with Residents: your personal residential address (as distinct from your business address), your bank account or payment details, your internal Vendor health score, or any other data not listed in Clause 10.1 without your prior consent.

10.3.  Resident access to contact details

Residents may access your contact mobile number directly through your Vendor Profile. The Company is not an intermediary to communications between you and Residents made after a Resident has accessed your contact details through the Platform. All transactions, services, and communications between you and Residents are conducted directly between you and the Resident — the Company is not a party to these.

10.4.  Consent is irrevocable during active listing

Your consent to the display of your Vendor Profile information to Residents is irrevocable for the duration that your Profile is active on the Platform. If you wish to withdraw this consent, your only recourse is to request removal of your Profile in accordance with Clause 13. The Company shall not process partial withdrawal of consent (e.g., consent to listing but not to sharing contact details) as this is inconsistent with the functioning of the Platform.

10.5.  Data localisation

The Company shall store Vendor personal data on servers located in India, in compliance with applicable data localisation requirements under Indian law. The Company shall use reputable Indian cloud hosting or database providers for this purpose. Recommended providers that operate India-based data centres and are suitable for a platform of Buzzytown’s scale include: Supabase (hosted on AWS Mumbai region, with data residency in India); Firebase / Google Cloud Platform (Mumbai region, ap-south-1); AWS (Mumbai region); Tata Communications Cloud; and Yotta Infrastructure (Navi Mumbai). The specific provider used by the Company at any given time shall be disclosed to Vendors on request.

 

11. Data Security

11.1.  Security measures

The Company implements industry-standard technical and organisational security measures to protect Vendor data from unauthorised access, alteration, disclosure, or destruction. These include data encryption, access controls, and periodic security audits.

11.2.  Vendor obligations

You are responsible for maintaining the security of any credentials provided to you to access or update your Vendor Profile. You shall immediately notify the Company if you suspect any unauthorised access to your Profile or any breach of your credentials.

11.3.  Data breach notification

In the event of a personal data breach affecting your data, the Company shall notify you and the relevant authority in accordance with the timelines prescribed under the Digital Personal Data Protection Act, 2023 and the rules made thereunder.

11.4.  Third party services

The Company may use third-party service providers (including WhatsApp Business API providers, payment gateway providers, and cloud hosting providers) to operate the Platform. These third parties are bound by confidentiality obligations and are not permitted to use Vendor data for any purpose other than providing services to the Company. The Company shall not be liable for data breaches attributable to third-party service providers where the Company has taken reasonable steps to vet and contractually bind such providers.

 

12. Vendor's Data Obligations

12.1.  Resident data protection

In the course of providing goods and services to Residents, you may receive the names, mobile numbers, building details, or other personal data of Residents. You acknowledge and agree that: (a) you shall use Resident data only for the specific purpose for which it was shared with you, namely the fulfilment of a service or enquiry; (b) you shall not store, share, sell, or otherwise use Resident data for any purpose beyond immediate service fulfilment; (c) you shall implement reasonable measures to secure Resident data in your possession; and (d) you shall comply with all applicable provisions of the Digital Personal Data Protection Act, 2023 in relation to Resident data.

12.2.  No marketing to Residents

You shall not use any Resident contact information obtained through the Platform to send marketing messages, promotional offers, or any unsolicited communication through any channel including WhatsApp, SMS, or email. Violation of this clause constitutes a serious breach of this Agreement and may also constitute an offence under the Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI) and the DPDPA.

 

 

13. Intellectual Property Rights

13.1.  Company IP

All Intellectual Property Rights in the Buzzytown Platform, including the name Buzzytown, the Ask Buzzy feature name, all trademarks, logos, software, databases, and content created by the Company, are owned by or licensed to the Company. Nothing in this Agreement grants you any rights in or to the Company's Intellectual Property Rights.

13.2.  Vendor content licence

By submitting information, images, descriptions, and other content to the Company for inclusion in your Vendor Profile, you grant the Company a non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, display, and distribute such content on the Platform, in Visibility Reports, and in the Company's marketing and promotional materials across all channels, including Instagram, WhatsApp, and any future channels. You represent and warrant that you have the right to grant this licence and that the content does not infringe any third-party rights.

13.3.  No competing use

You shall not use the Buzzytown name, brand, logo, or any confusingly similar mark in any manner, including on your own marketing materials, social media accounts, or signage, without the prior written consent of the Company. You shall not represent that your business is part of, owned by, or exclusively affiliated with Buzzytown.

 

14. Restrictions on Platform Use

You shall not:

•       Attempt to reverse engineer, decompile, or disassemble any software or technology underlying the Platform.

•       Use any automated system, bot, scraper, or data mining tool to extract data from the .Platform. Use any manual method to scrap or mine data from the Platform

•       Attempt to gain unauthorised access to any part of the Platform or its underlying infrastructure.

•       Interfere with or disrupt the integrity or performance of the Platform or its data.

•       Create multiple Vendor accounts for the same business without the prior written consent of the Company.

•       Transfer your Vendor account or any rights under this Agreement to any other person without the prior written consent of the Company.

•       Use the Platform for any purpose that is unlawful, fraudulent, or harmful to the Company, other Vendors, or Residents.

 

 

15. Term

15.1.  Initial term

This Agreement commences on the date your Vendor Profile is activated on the Platform and continues for an initial period ending 31^st December of the year in which you have joined Buzzytown as a vendor ("Initial Term"), subject to earlier termination in accordance with this Agreement. This means that on the completion of 31 Dec of the year, your profile automatically requires renewal for the coming year.

15.2.  Renewal

Upon expiry of the Initial Term, this Agreement shall be automatically eligible for renewal  for successive 12-month periods ending 31^st Dec of the new / next year (each a "Renewal Term") provided that you pay the applicable Renewal Fee by the due date. If the Renewal Fee is not received by the due date, the Agreement shall terminate in accordance with Clause 16.2.

 

16. Termination

16.1.  Termination by the Company for cause

The Company may terminate this Agreement with immediate effect, without notice, and without refund of any fees in the following circumstances:

•       You provide false, inaccurate, or misleading information during registration or at any time thereafter.

•       You engage in any prohibited conduct set out in Clause 5.6.

•       You manipulate or attempt to manipulate the Review system in violation of Clause 6.5.

•       You use Resident data in violation of Clause 12.

•       You are found to have engaged in any illegal activity, fraud, or criminal conduct.

•       You are subject to insolvency, bankruptcy, or winding-up proceedings.

•       A Resident complaint, police report, or court order requires the Company to remove your listing.

•       You have lost any licence, permit, or registration required to lawfully operate your business.

•       Your Vendor health score falls below a threshold determined by the Company in its sole discretion, indicating sustained low performance or disengagement.

16.2.  Termination for non-payment

If you fail to pay the Renewal Fee within 30 days of the due date, your Profile shall become ineligible for references on the resident discovery platforms. If payment is not received within a further 15 days of this, this Agreement shall terminate automatically and your Profile shall be made permanently inactive on the Platform. No refund of previously paid fees shall be made. For re-activating the profile, fresh registration and a registration fee will be required.

16.3.  Termination by the Vendor

You may terminate this Agreement at any time by giving 30 days written notice to the Company via email to buzzytownin@gmail.com. No refund of any Registration Fee or Renewal Fee (or any pro-rated portion thereof) shall be payable upon termination by the Vendor.

16.4.  Termination by the Company without cause

The Company reserves the right to terminate this Agreement without cause upon giving 30 days written notice to the Vendor. In such circumstances, the Company shall refund the pro-rated portion of the Renewal Fee corresponding to the unexpired period of the current Renewal Term. This is the Vendor's sole remedy in the event of termination without cause by the Company.

16.5.  Effect of termination

Upon termination of this Agreement for any reason: (a) your Vendor Profile shall be removed from the Platform; (b) Reviews submitted by Residents in relation to your Profile may, at the Company's discretion, be retained in aggregated or anonymised form for the purposes of Platform analytics; (c) your licence to use the Platform immediately ceases; (d) all accrued payment obligations survive termination; and (e) clauses that by their nature should survive termination (including clauses on data protection, intellectual property, limitation of liability, and dispute resolution) shall continue in force.

 

17. Suspension

17.1.  Right to suspend

The Company may, at its sole discretion, suspend your Vendor Profile temporarily — without terminating this Agreement — in the following circumstances: (a) while a Resident complaint or grievance is under investigation; (b) where a court order, government authority, or police request requires suspension; (c) where the Company has reasonable grounds to suspect a violation of this Agreement pending investigation; or (d) for scheduled Platform maintenance or upgrades.

17.2.  Notice of suspension

The Company shall notify you of a suspension and the reasons therefor (where permissible by law) as soon as reasonably practicable. The Company shall endeavour to resolve suspensions within 15 working days. During the suspension period, your Profile will not be visible to Residents and you will not be included in search results.

 

 

18. Limitation of Liability

18.1.  Platform as intermediary

The Company provides the Platform as a technology intermediary connecting Vendors and Residents. The Company is not a party to any transaction, service arrangement, or contract between a Vendor and a Resident. All such arrangements are made directly between the Vendor and the Resident. The Company shall not be liable for any loss, damage, injury, or harm arising from any goods or services provided by a Vendor to a Resident.

18.2.  No guarantee of business

The Company does not guarantee that listing on the Platform will result in any specific volume of enquiries, leads, bookings, or revenue. The Vendor acknowledges that the Platform is one of many channels through which a Vendor may promote their services, and that commercial outcomes depend on a variety of factors outside the Company's control.

18.3.  Maximum liability

To the maximum extent permitted by applicable law, the Company's total aggregate liability to the Vendor under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Registration Fee and Renewal Fees paid by the Vendor to the Company in the 12 months immediately preceding the event giving rise to the liability.

18.4.  Consequential loss exclusion

The Company shall not be liable to the Vendor for any indirect, special, incidental, consequential, or punitive damages, including loss of profit, loss of revenue, loss of business, loss of data, or loss of goodwill, arising out of or in connection with this Agreement, even if the Company has been advised of the possibility of such damages.

18.5.  Review-related liability

The Company shall not be liable to the Vendor for any reputational, financial, or other harm arising from genuine Reviews submitted by verified Residents. The Company's liability, if any, in relation to a Review is limited to removing a Review that is demonstrably false or in violation of the Platform's Review guidelines, following a successful dispute under Clause 8. However the key words arrived at (at an aggregate level) for reviews that are removed will remain and will survive this clause.

18.6.  Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by a Force Majeure Event. The Company shall notify the Vendor as soon as practicable after becoming aware of a Force Majeure Event and shall use reasonable endeavours to resume performance as soon as possible.

 

19. Indemnity

19.1.  Vendor indemnity

You shall indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

•       Any breach by you of any representation, warranty, or obligation under this Agreement.

•       Any goods or services you provide to Residents, including any claim of deficiency of service, personal injury, property damage, or consumer complaint.

•       Any infringement by you of any third-party Intellectual Property Rights.

•       Any violation by you of any applicable law, regulation, or government order.

•       Any misuse by you of Resident personal data.

•       Any false, misleading, or inaccurate information provided by you to the Company or to Residents.

 

20. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF DATA. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

 

 

21. Compliance with Indian Law

21.1.  Applicable laws

This Agreement and the Vendor's use of the Platform is subject to and must comply with all applicable Indian laws and regulations, including but not limited to:

•       The Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

•       The Digital Personal Data Protection Act, 2023 and rules made thereunder.

•       The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

•       The Indian Contract Act, 1872.

•       The Competition Act, 2002.

•       The Food Safety and Standards Act, 2006 (for food vendors).

•       The Legal Metrology Act, 2009.

•       The Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI).

•       The Shops and Establishments Act (Maharashtra) and all applicable municipal regulations.

•       The Payment and Settlement Systems Act, 2007 (for any payment-related activities).

•       All applicable labour laws including the Minimum Wages Act, 1948 and the Employees Provident Funds Act, 1952, where applicable.

21.2.  E-commerce compliance

Where the Platform is classified as an e-commerce entity or marketplace under applicable law, the Company shall comply with the obligations applicable to it under the Consumer Protection (E-Commerce) Rules, 2020. Vendors who are sellers on the Platform shall similarly comply with applicable seller obligations under those Rules.

21.3.  FSSAI compliance for food vendors

Vendors offering food or food-related services, including home chefs, tiffin services, bakers, caterers, and any Vendor whose goods involve food preparation, shall hold a valid FSSAI registration or licence appropriate to their scale of operation and shall display their FSSAI registration number on their Vendor Profile. Failure to maintain valid FSSAI credentials is a material breach of this Agreement.

21.4.  GST compliance

If your annual turnover exceeds the GST registration threshold under the Central Goods and Services Tax Act, 2017, you are required to be GST registered. You shall provide your GSTIN to the Company and shall issue valid GST invoices to Residents where required by law. The Company shall not be liable for any tax non-compliance on your part.

21.5.  Company's intermediary status

The Company operates as a technology intermediary within the meaning of the Information Technology Act, 2000. As an intermediary, the Company is not responsible for the content of Vendor Profiles beyond its duty to act expeditiously upon receiving actual knowledge of unlawful content, consistent with its obligations under the IT Rules, 2021.

 

22. Anti-Fraud and Anti-Impersonation

22.1.  Official channels

All official communications from Buzzytown to Vendors will be made only through the official Buzzytown WhatsApp Business number, the official email address buzzytownin@gmail.com, or the Platform itself. The Company will never request payment through personal UPI accounts, personal mobile numbers, or any channel not expressly identified as an official Buzzytown channel.

22.2.  Impersonation of Buzzytown

You shall not impersonate or attempt to impersonate Buzzytown, the Company, any Company employee, or any other Vendor in any communication, whether online or offline. Any suspected impersonation of Buzzytown should be reported immediately to buzzytownin@gmail.com.

22.3.  Reporting obligations

You agree to promptly report to the Company any suspicious activity on the Platform, any fraudulent listings, or any communication purporting to be from Buzzytown that you believe to be fraudulent.

 

 

23. Amendments to this Agreement

23.1.  Right to amend

The Company reserves the right to amend this Agreement at any time. The Company shall notify you of any material amendment via WhatsApp and/or email at least 30 days before the amendment takes effect. Continued use of the Platform after the effective date of an amendment constitutes acceptance of the amended Agreement.

23.2.  Objection to amendment

If you object to any amendment, your sole remedy is to terminate this Agreement by giving written notice to the Company before the amendment takes effect. Termination in these circumstances will not entitle you to a refund of any fees paid.

 

24. Governing Law and Dispute Resolution

24.1.  Governing law

This Agreement shall be governed by and construed in accordance with the laws of India. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising under or in connection with this Agreement.

24.2.  Negotiation

In the event of any dispute arising out of or in connection with this Agreement, the parties shall first attempt to resolve the dispute through good faith negotiation for a period of 30 days from the date on which one party notifies the other of the dispute in writing.

24.3.  Arbitration

If the dispute is not resolved through negotiation within 30 days, either party may refer the dispute to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties, or in default of agreement, by the High Court of Bombay. The seat of arbitration shall be Mumbai. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

24.4.  Interim relief

Nothing in this Clause shall prevent either party from seeking urgent interim relief from a court of competent jurisdiction to protect its rights pending resolution of a dispute.

 

25. Miscellaneous

25.1.  Entire Agreement

This Agreement constitutes the entire agreement between the Company and the Vendor with respect to its subject matter and supersedes all prior oral or written representations, understandings, and agreements. No oral representation or collateral agreement shall have any effect unless reduced to writing and signed by authorised representatives of both parties.

25.2.  Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this Agreement shall continue in full force and effect.

25.3.  Waiver

No failure or delay by the Company in exercising any right or remedy under this Agreement shall constitute a waiver of that right or remedy. A waiver of any breach of this Agreement by the Company shall not be construed as a waiver of any subsequent breach.

25.4.  Assignment

You may not assign or transfer any of your rights or obligations under this Agreement to any third party without the prior written consent of the Company. The Company may assign or transfer this Agreement, in whole or in part, to any affiliate, successor, or acquirer without your consent, provided that the Company notifies you of such assignment.

25.5.  Relationship of parties

The Vendor is an independent contractor. Nothing in this Agreement shall create or be deemed to create a partnership, joint venture, employment relationship, or agency relationship between the Company and the Vendor. The Vendor shall not represent to any third party that it is an agent or employee of the Company.

25.6.  Notices

All notices under this Agreement shall be in writing and delivered by email (with read receipt or delivery confirmation) or by registered post to the addresses of the parties set out in the registration records. Notices sent by email shall be deemed received on the date sent if sent before 5:00 pm IST on a business day, or on the next business day otherwise. Notices by registered post shall be deemed received 5 business days after posting.

25.7.  Language

This Agreement is in the English language. In the event of any conflict between an English version and any translated version of this Agreement, the English version shall prevail.

 

 

Note on fees The fee amounts below are indicative as of the date of this Agreement. Current fees applicable to your registration will be confirmed in your registration communication. Fees are subject to revision upon 30 days notice.

 

Fee Category	Resident Vendor	Non-Resident Vendor	GST
Registration Fee (one-time)	As communicated	As communicated	18% extra
Annual Renewal Fee	As communicated	As communicated	18% extra
Seasonal featured placement (optional)	As communicated	As communicated	18% extra

 

 

This Code of Conduct forms part of the Agreement and sets out the standards of behaviour expected of all Buzzytown Vendors. Violation of this Code may result in suspension or termination of your listing.

 

Service Standards

•       Always deliver what is advertised on your Vendor Profile. Do not bait and switch.

•       Communicate clearly with Residents about pricing, timing, and scope before commencing any service.

•       Arrive at agreed times. If you are delayed, inform the Resident in advance.

•       Leave the Resident's premises clean and orderly after completing any service.

•       Honour any pricing or availability information posted on the Platform for the relevant period.

 

Communication Standards

•       Communicate with Residents professionally and respectfully at all times.

•       Do not contact Residents outside of business hours without prior consent.

•       Do not send bulk messages, marketing messages, or unsolicited promotions to Residents.

•       Do not pressure Residents to transact outside the Platform or to leave positive Reviews.

 

Financial Standards

•       Issue a receipt or invoice for every transaction with a Resident upon request.

•       Do not demand cash-only payment if the Resident prefers a digital payment method.

•       Do not inflate prices for Residents relative to your standard market rates without prior disclosure.

•       Maintain your own GST compliance independently of the Platform.

 

Legal Compliance

•       Maintain all licenses and permits required for your business at all times.

•       FSSAI license holders must display their registration number and comply with all food safety standards.

•       RERA certificate / license holders must display their certificate and comply with all food RERA  standards.

•       Medical practitioners must share their relevant medical registration number, certificates and documents. 

•       Do not employ individuals below the age of 18 for any work performed for Residents.

•       Comply with all applicable consumer protection laws in your dealings with Residents.

 

 

This form is issued in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and DPDP Rules 2025. It must be completed before your Vendor Profile is activated. You may complete it digitally via WhatsApp confirmation or physically with a wet signature. Each consent below is separate and specific as required under DPDPA Section 6.

 

Your rights as a Data Principal under DPDPA 2023 Under India's Digital Personal Data Protection Act, 2023, you have the right to: (a) access information about what personal data Buzzytown holds about you; (b) correct any inaccurate personal data; (c) withdraw any consent given in this form at any time — withdrawal does not affect lawfulness of processing before withdrawal; (d) have your personal data erased by contacting buzzytownin@gmail.com; (e) nominate another person to exercise these rights on your behalf; and (f) raise a grievance with Buzzytown's Privacy Contact (buzzytownin@gmail.com) or with the Data Protection Board of India (dpbi.gov.in) if you believe your data rights have been violated.

 

SECTION A — Vendor Details

 

Full Legal Name of Vendor / Proprietor
Business / Trade Name
Category of Goods or Services
Mobile Number (will be shared with Residents)
Email Address
Business / Service Address
FSSAI Licence / Registration Number (mandatory for all food vendors)
RERA Certificate (Mandatory for all brokers/ real estate businesses)
GST Number (if registered)
Referred by (Name and Building of referring Resident)
Date of this Form

 

 

 

SECTION B — DPDPA Privacy Notice

 

What data Buzzytown collects from you and why — DPDPA Section 5 Notice Buzzytown (operated by Veteris Foods Private Limited) collects the following personal data from vendors:  1. IDENTITY DATA: Your full name, business name, photograph (if provided) 2. CONTACT DATA: Your mobile number, email address, business/service address 3. BUSINESS DATA: Category of goods/services, operating hours, service area, slot availability, pricing information 4. FINANCIAL DATA: Payment date and amount only — no card or bank account details stored by Buzzytown 5. PERFORMANCE DATA (IF AVAILABLE): Number of times your profile was viewed, number of times your contact number was accessed, review data, monthly Visibility Report metrics (when initiated) 6. COMMUNICATION DATA: WhatsApp message records with the official Buzzytown Business number  WHY WE COLLECT THIS DATA: (a) To create and display your Vendor Profile to verified Residents of the Cluster (b) To make your profile searchable through Ask Buzzy (c) To send you monthly Visibility Reports showing your profile performance (d) To send seasonal demand notifications so you can update your availability before peak periods (e) To calculate an internal Vendor health score for platform quality management (f) To comply with applicable Indian laws  WHO YOUR DATA IS SHARED WITH: — Verified Residents of Cluster 1 (Sewri-Dadar area): your business name, mobile number, category, hours, service area, and Reviews — Your home address, and payment details are NEVER shared with Residents — No data is sold to any third party under any circumstance — Data is stored on encrypted servers in India  PRIVACY CONTACT: buzzytownin@gmail.com | Response within 15 working days

 

SECTION C — Specific Consent — DPDPA Section 6 Compliant

 

The following consents are each separate and specific as required under the Digital Personal Data Protection Act, 2023. Each must be signed or initialled individually. You may give some consents and withhold others — however, Consents C1, C2 and C3 are required for your Vendor Profile to be activated, as without them Buzzytown cannot perform the core service.

 

C1 — MANDATORY: Consent to display Vendor Profile to Residents

I specifically consent to Buzzytown displaying the following information to verified Residents of Cluster 1: Business name, mobile number, category of goods/services, operating hours, service area, availability status, and Reviews submitted by verified Residents. I understand this consent is required for my profile to be active and is irrevocable while my profile remains listed. I can withdraw by requesting profile removal.

Initials: ___

 

C2 — MANDATORY: Consent to share mobile number directly with Residents

I specifically consent to my mobile number being directly visible and accessible to Residents through my Vendor Profile, so that Residents can contact me directly without Buzzytown as an intermediary. I understand that once a Resident has accessed my number through the Platform, any communication between us is direct and Buzzytown is not party to it.

Initials: ___

 

C3 — MANDATORY: Consent to data collection for platform operation

I specifically consent to Buzzytown collecting and processing my identity data, contact data, business data and performance data (as described in Section B above) for the purpose of operating my Vendor Profile on the Platform, generating monthly Visibility Reports, and maintaining the Platform's vendor quality standards. I understand my data is stored on encrypted servers in India and is never sold to third parties.

Initials: ___

 

C4 — OPTIONAL: Consent to receive WhatsApp notifications

I specifically consent to receiving WhatsApp messages from the official Buzzytown Business number for the following specific purposes: (a) Monthly Visibility Report — profile views, contact taps, and review summary (b) Seasonal demand notifications — e.g. 'Summer approaching, update your AC service slots' (c) Renewal reminders — 30 days before my annual renewal date I can withdraw this consent at any time by messaging 'STOP NOTIFICATIONS' to the official Buzzytown number. Withdrawal will not affect my Vendor Profile.

Initials: ___

 

C5 — OPTIONAL: Consent to use content in Buzzytown marketing

I specifically consent to Buzzytown using my business name, photographs, service descriptions, and profile information in Buzzytown's promotional materials including Instagram posts, WhatsApp group posts, and other marketing channels operated by Veteris Foods Private Limited. I can withdraw this consent at any time. Future content will not be used, but previously published posts are not retrospectively removable.

Initials: ___

 

C6 — MANDATORY: Acknowledgement of Resident data protection obligations

I specifically acknowledge and agree that in the course of providing my services to Residents, I may receive Resident personal data (including names and mobile numbers). I confirm that I will: (a) Use Resident data only for fulfilling the specific service enquiry for which it was shared with me (b) Never store, sell, share or use Resident data for any marketing, promotional or other purpose (c) Never send unsolicited WhatsApp messages, SMS or calls to Residents using contact details obtained through the Platform (d) Comply with all applicable provisions of the Digital Personal Data Protection Act, 2023 in relation to any Resident data I receive

Initials: ___

 

C7 — MANDATORY: Business compliance confirmations

I hold all licences, permits and registrations required to lawfully provide my goods or services, and will maintain them throughout my registration on the Platform.	Initials: ___
I confirm I hold a valid FSSAI registration or licence appropriate to my scale of operation (FOOD VENDORS ONLY — leave blank if not applicable).	Initials: ___
I have read and agree to the Vendor Code of Conduct in Schedule 2.	Initials: ___
I understand the Review system: a minimum of 3 verified Reviews are required before an aggregate rating score is displayed on my Profile, and I have the right to post one reply to each Review.	Initials: ___
I confirm that I understand the no-refund policy for Registration and Renewal Fees as set out in Clause 3.6.	Initials: ___
I understand that Buzzytown may suspend or terminate my listing in accordance with the terms of the Agreement.	Initials: ___

 

SECTION D — Overall Declaration

 

Declaration by Vendor I / We, the undersigned, confirm that:  1. I / We have read, understood, and agree to be bound by the Buzzytown Vendor Registration and Platform Usage Terms and Conditions (Version 2.0, May 2026) in their entirety, including all Schedules.  2. I / We have read and understood the Privacy Notice in Section B above and give the specific consents marked in Section C.  3. All information provided to Buzzytown in connection with this registration is true, accurate, complete and not misleading.  4. I / We understand that providing false information or violating any of the consents given above may result in immediate termination of my listing without refund.  5. I / We understand my rights as a Data Principal under the Digital Personal Data Protection Act, 2023 as described at the top of this form, and acknowledge that I can contact buzzytownin@gmail.com for any data-related request.

 

SECTION E — Signatures 

These will be taken as consent check marks  on the digital consent form link shared with vendors via Whatsapp

 

FOR AND ON BEHALF OF BUZZYTOWN Veteris Foods Private Limited   Authorised Signatory   Name:   Designation:   Date:

VENDOR ACCEPTANCE (Digital / Physical Signature)   Vendor / Authorised Representative   Name:   Business Name:   Date:

 

Veteris Foods Private Limited  |  Mumbai, Maharashtra, India  |  buzzytownin@gmail.com

This document was prepared with AI assistance and should be reviewed by a qualified Indian advocate before use.